Support Consultant

Job Title: Support Consultant

Location: Worthing
Salary: £20-£25,000 plus commission

Job Type: Permanent

Job Responsibilities:

  • Dealing with inbound calls from new and existing customers dealing with equipment requests, new systems, network problems, faults and general technical assistance
  • Dealing with product enquires whilst upselling
  • Advising customers on charges and savings
  • Producing quotations and following up with these
  • Logging new enquiries and passing to relevant departments
  • Following up on fault reporting procedures and advising relevant departments directly of details of fault
  • Following fault process to establish cause of fault right through to final resolution
  • Working with internal SLA’s
  • Dealing with the day-to-day questions that customers will have about their systems
  • Keeping all databases and spreadsheets fully updated
  • Order processing
  • Managing new sign ups coving all aspects of the order
  • Assuring all dates are aligned where possible and keeping the customer informed throughout the process of the order

The ideal candidate will have the following:

  • IT/Technical background
  • Professional attitude towards work
  • High level of customer service/interaction
  • Excellent attention to detail
  • Ability to multi task
  • Very good organisational skills
  • Excellent problem solver
  • Extremely well-organised and self-disciplined
  • Basic understanding of Microsoft Word and Excel

Apply for this Now

Apply Here. Vacancy ID: 4892




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