Customer Service Agent

Customer Service Agent, Permanent

Full Time, £22,000

Crawley

Our client is looking for a dynamic, energetic customer focused professional to work with a friendly sales team in a busy contact centre based in Crawley.

40 Hours per week on a rotating shift basis, Shifts fall between 08.30 am - 20.00 pm - Saturdays are required on a rotation (Shifts will be 8 or 10 hours in length)


The Role

 

  • Supporting customers via telephone, webchat, and email
  • Providing the best possible customer service
  • Data capture
  • Generate appointments and up-sell where appropriate
  • Managing calls, both inbound and outbound and share with the relevant departments when necessary
  • Taking ownership of customer queries, ensuring a resolution
  • Supporting the wider sales team
  • Update CRM

 

Requirements for the role

  • Previous experience working in a thriving contact centre environment is essential
  • Customer focused with polite phone manner
  • Full clean driving licence and ideally own a car
  • Excellent communication skills
  • Strong customer service experience
  • Thrives within fast paced, pressurised environment
  • Multi-tasking and prioritisation ability
  • Accurate and efficient working style
  • Knowledge of varied industries including Insurance, Finance and the motor trade

Apply for this Now


Apply Here. Vacancy ID: 4974

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