Customer Service Advisor

Job Title: Customer Service Advisor

Hours: Mon to Fri, 8.30am – 5pm

Job Type: Temp to Perm (Temporary £10 per hour)

Salary: £18,000 - £19,000

Location: Lancing

The position, within the Customer Support team, falls within the overall Customer Service group, which handles all orders, quotations, contracts and any issues regarding the services and breakdown of equipment. The jobholder is also expected to undertake any tasks within the area, as and when required.

Responsibilities

  • Deal with enquiries from customers
  • Prepare and submit quotations as necessary
  • Process customer orders and resolve problems as they arise
  • Respond to internal and external customers’ questions and issues quickly
  • Assess customers’ requirements and advise them
  • Prepare quotations by ascertaining requirements, pricing information, and technical
  • Maintain a close liaison with sales staff and supporting them
  • Send out various documents including literature and PPQ forms when requested
  • Receive orders via mail, telephone e-mail or fax
  • Contact Customers where anomalies exist to discuss and resolve before progressing further
  • Check orders to ensure they have been entered accurately
  • Provide delivery information to customers when requested and raise credits as necessary
  • Maintain regular contact with distributors, purchasing authorities and end-users in order to advise on products or accept purchase orders
  • Support the contracts team as and when required
  • Handle customers complaints and where necessary redirect to the correct person
  • Obtain a variety of information for customers
  • Suggest modifications and improvements to existing systems and be able to identify  and potential sales and take the opportunity to maximise the sale by up-selling

Skills & Experience

  • Must be flexible as may be required to work in other areas that fall within the customer services remit
  • Able to work as part of a team and on own initiative
  • Upholding and maintaining professionalism at all times
  • Ability to deal with sensitive issues discreetly
  • Able to make decisions, and respond to problems quickly and efficiently
  • Excellent communication skills both verbally and written
  • Problem solver and a quick thinker
  • Word processing and keyboard skills essential and Excel preferable
  • Minimum requirement GCSE (or equivalent) or twelve months` relevant customer service experience

Apply for this Now


Apply Here. Vacancy ID: 4995

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