Customer Service Advisor

Medical Claims – Customer Services Agents

Central Brighton - £18,500 - £22,500 DOE

Unrivaled Benefits

Are you seeking an opportunity to develop a career within a world leading Insurance company?

If you have excellent communication skills with the ability to build rapport with customers, then this could be the perfect opportunity for you.

We are recruiting now for Customer Service Advisors to work in our clients Travel Claims department. We have opportunities for experienced claims advisers and opportunities for those who are new to the claims / financial industry.

Successful applicants could start their journey dealing with post queries or even on the phone. Eventually you will be given the training to become a multi skilled claims case manager across all areas, therefore the ability to adapt and multi task is a necessity.

What you will be doing - Role Overview

Being there for customer when things go wrong is exactly why the Claims teams exist. And the quality of service they provide at that moment of truth is what sets our client apart from their competition.

As a Customer Service Advisor you will be first point of contact for customers reporting their travel claims. The kind of claims you’ll handle could include: flight cancellations, delays or missed departures, as well as lost or stolen baggage or personal belongings. Sometimes customers become ill or injured whilst on their travels, so you’ll handle their claim for overseas medical expenses.

Every claim is different and that’s what gives the job so much variety!

You won’t need any claims experience as you'll be given up to 5 weeks comprehensive training that will give you all the knowledge and skills you‘ll need to become a competent Claims Case Manager, capable of helping our customers make sense of the often complex world of insurance claims.

What you will be offered

As you’d expect from a global leader, other reward package is a world-beater – here’s a selection of their current benefits:

23 days starting annual leave entitlement (pro-rata), increasing to 28 with service

Annual bonus scheme - linked to yours and the company’s performance

Pension scheme - With matched employer contribution

Life assurance (10 x basic salary)

Flexible benefits scheme, such as purchasing extra holiday allowance, childcare vouchers, discount on all Insurance products, discounted private healthcare

Access to a Reward Gateway where you can access over 1,100 negotiated offers online including discounted Gym Memberships and discounts on Holidays, Curries and PC World electrical and many more!

Interest free season ticket loan scheme

Contribute and support to take professional insurance qualifications to aid your long term personal development.

Free drinks (tea / coffee etc.)

Who are they looking for?

Previous customer service experience is vital, but open-minded about the industry sector in which you’ve gained this. It could be retail, hospitality, catering, health or social care. The important thing is that you’ve learnt to put the customer at the heart of everything you do.

Confident, clear, professional and courteous telephone manner – able to put people at their ease.

A naturally empathic and compassionate nature –life experience is valued as highly as technical skills.

An enquiring mind, able to gather the facts with relevant questions whilst using initiative.

PC literate – a reasonable level of PC skills is required

Ability to effectively manage your own workload and prioritise effectively, whilst maintaining an excellent level of accuracy and attention to detail.

Enthusiastic team player.

Good level of literacy and numeracy

GCSE (or equivalent) in English and Maths, Grade C or above.

Apply for this Now

Apply Here. Vacancy ID: 4877




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