Contact Centre Agent

Job Title: Contact Centre Agent
Location: Crawley
Salary: £19,000+ DOE
Hours: 40 per week on a rota (one Saturday/Sunday in two/three will be mandatory)

Responsibilities:
  • Following up on warm leads
  • Capture and update customer data on the CRM system
  • Liaise with customers over email, telephone and webchat
  • Answer any customer questions correctly and confidently
  • Maintain your knowledge of the industry
  • Follow through any enquiries from start to finish once you receive them
  • Up-sell company services and products where possible 
  • Escalate issues to the appropriate member of staff when required
  • Appointment setting
Requirements:
  • Able to work 40 hours per week on a rota system, which will include Saturdays and Sundays
  • Full clean driving license is needed
  • Webchat experience is required
  • Experience in a busy contact centre setting - Minimum 1 year
  • Excellent written and verbal communication skills
  • Able to quickly build rapport with both customers and co-workers
  • Passionate about customer service
  • Able to prioritise work based on importance and multi-task
  • Highly organised
  • Able to work under pressure in a target driven environment
  • Knowledge of the financial services or automotive industry is ideal

Apply for this Now


Apply Here. Vacancy ID: 4675

Apply

_____________________________

BEFORE YOU PRESS SEND

By submitting your name, email address, CV and any other details via this form to our team at Classic Consulting, you are agreeing for us to store your details on our secure in-house recruitment database. You also agree that we may contact you by telephone, email or post regarding any employment opportunities for any roles we feel you may be matched to, even if those roles differ from the ones you have specifically applied for.

You may withdraw your consent and request removal of your personal data at any time by emailing info@classicconsulting.co.uk . Our full Privacy policy is available here.

_____________________________

MARKETING

From time to time, we'd like to send you our company news and updates. If you'd like us to add your name to the list, check the box below. You may withdraw your consent at any time by emailing info@classicconsulting.co.uk .

Yes, please send me company news and updates

_____________________________

Thank you, we look forward to hearing from you!

_____________________________