Candidates FAQs

When do I get paid?

We pay you every Friday, a week in arrears into your bank account. You’ll need to provide us with your current bank details and a current P45/P46 as soon as you start working with us.

I don’t have a UK bank account

No problem. We can pay you by cheque, which we’ll send to your home address.

I don’t have a National Insurance Number

We can still pay you without a National Insurance Number, however you’ll need to obtain one as soon as possible once you start working. Follow this link to obtain your NI number: 

Click here for a National Insurance number

Am I paying the right amount of tax?

If you gave us a P45/P46 which is in-date for the current tax year, then you should be paying the correct tax. If you are on a BR tax code, then it is likely you’re being “emergency taxed”. Any tax queries can be taken up with Inland Revenue on 0845 300 0627, quoting our PAYE reference/tax code 120/EA65755.

I have been emergency taxed, how do I claim it back?

If you have been emergency taxed and have sent an in-date P45/P46, then your taxes will be automatically adjusted, and the emergency tax reimbursed into your pay; this takes around three weeks. If you have specific questions you can contact Inland Revenue on 0845 300 0627 quoting our PAYE reference/tax code 120/EA65755.

How much holiday am I entitled to and how is it paid?

Under the current regulations, all agency workers are entitled to the statutory minimum leave entitlement of 5.6 weeks. This means you’ll clock up just over half a day holiday for every full week you work. Bank and public holidays are included as part of your minimum 5.6 weeks' holiday entitlement. When you take up an assignment, we’ll explain exactly how your holiday money will be paid, as this can vary from company to company.

How can I get my P45?

You’ll be given this by your previous employer when you leave.

I haven’t been paid

This usually means we haven’t received your timesheet. If this happens, call your consultant on 01273 607129.

I have not received my pay slip

Please let us know if you have changed address. Alternatively, there may be a delay in the post. If after a week, your payslip has not arrived, you can request a replacement by emailing

I’m moving house, who should I inform?

Please email us at

I’m sick and can’t work, what do I need to do?

Please email us at

I want to request holidays, what do I need to do?

Some companies prefer you ask them directly, while others (perhaps where there are many more employees) prefer all requests to go through your Consultant. You should give at least 2 weeks’ notice for any time off, and in some circumstances you may need to wait until you have accrued enough leave with the client. If you have any questions you, contact us any time via or 01273 607129.

Integrity First