CBIs require a lot more preparation than informal interviews. The up-side is that this structured approach removes much of the personal bias from the interview process, offering a fairer assessment based on skills, experience and overall job suitability.
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Competencies are often categorised as follows:
Type 1: Opening line of questioning:
Type 2: Probing or 'follow-on' questioning:
Here are some probing questions for the competency of Problem Solving:
This is why it is so important to give honest answers based on your own skills and experience and not 'stock answers'. If you are unsure of any of the details of your response, probing questions will catch you off guard.
Example Competency Based Interview Scoring Card:
Step 1: Prepare your answers
Step 2: Use the S.T.A.R Approach
Then, pick an experience that you could describe to address the question at hand. In your mind, recollect specifics of your experience. Structure your answer and narrate your experience using the four steps in the ‘STAR’ technique:
Adaptability Interview Questions
How quickly and how positively will you adapt to changes in work practices, work roles and work environments and the general flux of the modern workplace? How do you manage or avoid stress?
Administrative Interview Questions
These are generally checking that you have effective work habits, and the knowledge of workplace routines and some experience of common office administration systems.
Problem Solving & Decision Making Questions
What’s your problem-solving style? Do you manage your activities to minimise or avoid them? How do you behave in a crisis?
Communication Interview Questions
Are you an active listener, do you really listen and do you hear what is actually said. Are you able to read the non-verbal messages that others communicate? Do you communicate in an engaging and convincing way?
Organisational Awareness Questions
How aware are you of the wider organisation around you? Are you open to different cultures and working styles?
Client Focus Interview Questions
If your role involves dealing with other people: externally in the form of clients, or internally in the form of senior managers, your interviewer will want to see evidence of how you cope:
Teamwork Interview Questions
Employers need people who are socially competent. The desire to build and maintain relationships in and beyond the workplace is critical. Many workplaces function on the basis of project teams.
Influencing Others Interview Questions
Can you influence another person to change their thinking or take some action - Perhaps a colleague follows your advice or a client decides to buy a service or product?
At management level have you the skills to persuade and involve rather than coerce and punish? Are you ethical in your dealings with people?
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Interview Preparation Checklist
How to Prepare
Here you will find a checklist of how to prepare for successful interview.
Questions by Profession
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Here you will find example interview questions based on the role you are applying for.
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